Why should I shop with Boyles?
I have questions, how do I get in touch with
Boyles?
I am experiencing problems logging into
my boyles.com account, what should I do?
How do I get a user name and password?
What is my username and or password to
login to the website?
I forgot my password, what should I do?
How do I change my password?
How do I change my email address?
Do you have a product catalog you can
mail me?
Why can I not see the images on boyles.com?
Why can I not see furniture prices online?
Why can I not get prices in chat?
How do I inquire about the status of my order?
Do you collect sales tax?
How can I get pricing on your products?
Are these the only items Boyles has to offer?
Do I pick up the furniture or do you provide
delivery services?
Q: Why should I shop with Boyles?
A: At Boyles, we’ve set our designs on offering
more: more of the discount prices that North Carolina is famous
for, more selection of America’s favorite brands, more of
the white-glove delivery service that you deserve and more talented
design assistance to help you save both time and money.
North Carolina Pricing: Boyles is the destination
for values that have made North Carolina the furniture capital of
the world. We never sell at suggested retail prices. Day in and
out, our prices are 30% to 50% below retail.
Selection of America’s Favorite Brands:
Boyles’ extensive selection of America’s favorite name
brands ensures that you’ll find exactly what you’re
looking for.
White-Glove Service: At Boyles, providing extraordinary
white-glove service is paramount in everything we do. Our number
one priority is your total satisfaction – both during and
after the sale.
Design Assistance: Our award-winning designers
are happily at your service. Here you’ll find resources, expertise
and ideas – everything you need to make confident decisions
for your home.
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Q: I have questions, how do I get in touch with Boyles?
A: We have several options for receiving assistance
from a furniture expert:
Call us: Dial (828)326-1050 to speak with an associate
We’ll call you: click on the "CLICK
HERE TO TALK" button; provide your telephone number and a Boyles'
associate will immediately telephone you at that number.
Instant messaging: click on "Instant Messaging"
to receive an instant text response to your question.
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Q: I am experiencing problems logging into my boyles.com
account, what can I do?
A: For users of Internet Explorer open your browser
window. On the menu bar, click Tools, Internet options. Click the
Delete Files button, then confirm with OK. Finally, click Delete
Cookies. Close Internet Explorer and reopen.
For Users of Netscape open your browser window. On the menu bar,
click Edit, Preferences. Expand the Advanced category by clicking
one on the '+' sign. Highlight Cache. On the right, click the button
Clear Memory Cache. Finally, click the Clear Disk Cache button.
Exit Netscape and reopen.
For Users of Firefox open your browser window. On the menu bar,
click Tools, Options… then Click on Privacy and go to the
History tab and Click Clear Browsing History Now… then go
to the Cookies Tab and Click Clear Cookies Now. Close Firefox and
reopen.
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Q: How do I get a user name and password?
A: You first need to click
here to register and setup your user name and password to begin
shopping.
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Q: What is my username and or password to login to
the website?
A: Your user name is the email address you registered
with and your password will be the password you made during the
registration process. If you are not sure what your registered e-mail
address is, or if you are having trouble logging into the system,
please send an e-mail to helpdesk@boylesfurniture.com.
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Q: I forgot my password, what should I do?
A: If you are a boyles.com member and you simply
forgot your password, please click
here, enter your username (same as your e-mail address), and
click "Submit" and your password will be e-mailed to you
immediately.
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Q: How do I change my password?
A: Please login
with your user name and current password. Click on the edit your
online profile link. Then go down to Password and Confirm Password.
Erase what is there and type a new password in both Password and
Confirm Password boxes. Then go to the bottom of the page and click
on Save Changes.
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Q: How do I change my email address?
A: Please login
with your user name and current password. Click on the edit your
online profile link. Then go down Email. Erase what is there and
type a new Email address in the box. Then go to the bottom of the
page and click on Save Changes.
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Q: Do you have a product catalog you can mail me?
A: Yes we do, please
email your name and address to us or call (828) 326-1050 and
we will mail one to you ASAP.
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Q: Why can I not see the images on boyles.com?
A: There are many reasons for you not being able
to see images on boyles.com from your web browser. If you are seeing
a red X where pictures should be that means your browser tried to
download the pictures but could not. Most browsers will let you
turn off downloading of images to make the pages load faster. First
you need to check your browser and make sure you have Show Pictures
set correctly.
For Internet Explorer, go in Tools, Internet Options, Advanced,
and then in the Multimedia section of the list, there's an item
Show Pictures. Make sure that it is set to properly show images.
For Mozilla Firefox, go to Tools, Options then Web Features. There
will be two check boxes UNCHECK “for originating website only”
and CHECK the “Load Images”.
Next you need to check and see if you have ad-blocker software
or content filtering software installed on your computer such as
Zone Alarm, Google ad blocker, MacAfee blocking ads or a turbo booster.
Many times these types of software can start blocking everything
that is not text on websites.
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Q: Why can I not see furniture prices online?
A: Due to manufacturer restrictions, we may not
display our discount furniture prices online. We do however show
pricing where it is possible. Please click here to view furniture
and accessories.
If the price is not visible please select "Add to Favorites"
and "Submit" to Boyles and we will happily respond to
your request. Registration is required.
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Q: Why can I not get prices in chat?
A: Many of our manufacturers have restrictions
that prohibit us from pricing their furniture online. However, a
Boyles representative will happily phone you regarding your request
for product information.
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Q: How do I inquire about the status of my order?
A: To contact customer service regarding your
order status or delivery questions, please call toll free (888)
316-3351. Due to manufacturer restrictions, we can not answer sales
or pricing questions on this phone number.
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Q: Do you collect sales tax?
A: Yes, we do collect sales tax based on your
shipping address.
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Q: How can I get pricing on your products?
A: You can select "Add to Favorites"
and "Submit" your favorites to Boyles so we can contact
you. To speak with a Boyles' sales associate regarding product sales
questions, please call (828) 326-1050.
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Q: Are these the only items Boyles has to offer?
A: No, not at all. We offer a wide range of the
finest furniture and accessories from today’s top manufactures.
We offer so much that we are only able to show some of our best
sellers online. Please contact us at (828) 326-1050 to inquire about
all the other furniture and accessories we have to offer.
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Q: Do I pick up the furniture or do you provide delivery
services?
A: We have nationwide delivery. Providing extraordinary
white-glove service is paramount in everything we do. To learn more
about our delivery service, please click
here.
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